At Smartwinn Exim, we are committed to delivering your orders safely and on time. Our eco-friendly products such as Areca Palm Plates, Cotton Bags, Traditional Diyas, and other export items are packed with care to ensure they reach you in perfect condition.
1. Order Processing Time
- All orders are processed within 2–3 business days.
- Customized or bulk orders may take 5–10 business days for processing.
- Orders are not processed on Sundays or public holidays.
2. Shipping Methods & Delivery Time
We ship both domestic and international orders through reputed courier and logistics partners.
- Domestic Delivery: 4–7 business days
- International Delivery: 10–20 business days (varies by destination country)
Delivery timelines are estimates and may vary due to customs delays, logistics issues, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated based on product weight, quantity, and destination.
- International customers are responsible for custom fees, import duties, or taxes.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email/WhatsApp.
You can track the shipment directly on the courier partner’s website.
5. Packaging
We use eco-friendly, safe, and durable packaging to protect our products like Areca Plates, Cotton Bags, and Diyas.
6. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Report within 48 hours of delivery.
- Share unboxing video/photos for quick resolution.
7. Wrong Address / Failed Delivery
If the provided address is incorrect or incomplete:
- Customer is responsible for re-delivery charges.
- Refunds will not be issued for orders returned due to wrong address.
8. Contact Us
For any shipping-related queries, contact us at:
📧 Email: info@smartwinnexim.com
📞 Phone: 9975176907